Dubai | +971 55 523 9001 | Info@AymenBattikh.com | Montréal | +1 516 755 7171

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Core Competencies

A Spectrum of Expertise in Business Transformation, Experience Management & Operational Excellence

Igniting Transformation: Bespoke Approaches For Management Evolution, Customer Engagement, and Operational Effectiveness

Let's pave the way for sustainable, ethical, and innovative transformation. My expertise spans Management, Leadership, and Change Management, ensuring that your business not only evolves but does so responsibly.
Whether you're a corporate entity, a governmental agency, or a burgeoning startup, I guide you through the labyrinth of Digital Transition and Transformation.

My insights into Experience Management, including CX and CXM, covers cutting-edge Digital XM and AI-powered solutions for a decisive competitive edge. With a deep knowledge in Contact Center Management, Service Excellence, and Customer Care, I fine-tune your operations across all touchpoints.
From long-term partnerships to bespoke project-based solutions, including training and workshops, I'm your catalyst for enduring and ethical business success.

Strategic Leadership
&
Business Transformation​
Details
Experience Management
&
Service Excellence
Details
Operational Excellence
&
Continuous Improvement
Details

Strategic Leadership &
Business Transformation​

With a keen eye for crafting results-driven strategies, I unite teams and stakeholders in a shared vision, ensuring not just cohesion but also exceptional performance. Leveraging financial insights, I optimize your return on investment, making your business both secure and profitable.

Strategic Planning & Execution

I offer expert guidance in formulating and executing business strategies. Leveraging market research and competitive analysis, I help organizations set clear objectives and actionable plans to achieve sustainable growth.

Leadership & Team Management

My leadership skills focus on building cohesive, high-performing teams and fostering stakeholder collaboration. I specialize in talent development and cross-functional leadership, ensuring that your organization's human capital is aligned with its strategic goals.

Financial Acumen & Data Analytics

With a solid background in financial and data analytics, I provide insights that drive data-informed decision-making. My services include ROI optimization and financial planning, equipping your business with the tools to thrive in a competitive landscape.

Risk & Compliance Management

I offer comprehensive risk assessment and mitigation strategies, alongside ensuring compliance with industry regulations. My approach safeguards your business from potential pitfalls, while aligning operations with legal and ethical standards.

Change & Innovation Management

Specializing in project and change management, I guide organizations through transformative changes and digital innovations. My problem-solving strategies are designed to adapt to market shifts, ensuring your business stays ahead of the curve.

Experience Management &
Service Excellence

Revitalize your customer, guest, patient, and employee ecosystems with my holistic approach to Experience Management. From streamlining contact center operations to enhancing employee well-being, I deliver measurable results. Utilizing AI-driven solutions and feedback loops, we'll maximize efficiency and ROI.

Customer Analytics & Metrics

My skill set in this area focuses on quantitative analysis, including monitoring and interpreting key performance indicators such as NPS, CSAT, and CES. I specialize in capturing the Voice of the Customer (VoC) through analytics, providing actionable insights that drive business objectives.

Experience & Lifecycle Management

I bring expertise in qualitative aspects of customer interaction, from the initial touchpoint through the entire customer journey. My skills include crafting emotionally resonant experiences, implementing retention and loyalty programs, and managing the overall customer lifecycle to maximize satisfaction and value.

Digital Transformation & Innovation

Guiding organizations through the digital transition of customer interactions is one of my strong suits. Leveraging AI and other advanced technologies, I specialize in enhancing customer experiences and optimizing workforce performance.

Contact Center & Service Excellence

I excel in both managing contact centers and overseeing customer care/service operations. My competencies include training and development aimed at achieving operational excellence. I'm adept at conflict resolution and employee experience management, ensuring both customer satisfaction and a harmonious work environment.

Strategy, Branding & Customer Engagement

Developing and executing omnichannel strategies, conducting brand and quality audits, and aligning departments for cohesive initiatives are among my core competencies. I also specialize in strategic roadmapping and conducting cost-benefit analyses, with a focus on enhancing customer engagement.

Operational Excellence &
Continuous Improvement

Transform your operations with my expertise in Business Process Mapping and Workflow Automation. I specialize in Cross-Functional Team Coordination and Employee Engagement, ensuring seamless collaboration. Leveraging Agile Methodologies and Root Cause Analysis, I drive continuous improvement. My skills in Operational KPI Development and Cultural Sensitivity make me your go-to for a streamlined, globally competitive operation.

Team Management & Operational Collaboration

Expert in aligning cross-functional teams and boosting employee engagement, I create a cohesive work environment that amplifies operational efficiency. My skill set is tailored to harmonize diverse roles, ensuring your team collaborates seamlessly to meet objectives.

Process Efficiency & Workflow Optimization

With a focus on optimizing business processes, I employ mapping and automation techniques to streamline workflows. My expertise lies in dissecting operational bottlenecks and implementing data-driven solutions that elevate productivity while curbing costs.

Continuous Improvement & Innovation

My specialization in Agile methodologies and root cause analysis equips organizations to navigate the complexities of operational innovation. Employing a range of problem-solving techniques, I instill a culture of continuous improvement, ensuring your operations are always a step ahead.

Data-Driven Operational Analytics

Skilled in crafting and dissecting operational KPIs and performance metrics, I offer insights that are both actionable and measurable. My analytical acumen serves as a catalyst for informed decision-making, driving your operations toward continual improvement.

Cultural & Organizational Adaptability

I bring a nuanced understanding of cultural sensitivity and organizational behavior to the table. My competencies are geared toward tailoring operational strategies to fit diverse cultural landscapes and organizational frameworks, making your operations globally agile.

Let's Chat!​

Tell me how I can help you?

 

Got questions or ideas? Want a free consult? I’m just a click away. Reach out and let’s kickstart your success journey!

Contact Me

Empowering organizations with strategic, AI-driven management and exceptional Experience Management (XM) solutions, tailored for all sizes and industries.

  • Info@AymenBattikh.com
  • Dubai     +971 55 523 9001
  • Montréal     +1 516 755 7171

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